Política de reembolso

At Élome, we want you to love your order. If something isn’t right, we’re here to help.

We accept returns within 14 days of delivery for items that are:

For hygiene and quality reasons, we cannot accept returns on worn, used, damaged, or visibly used slippers/sandals.

Items returned with signs of wear, marks, dirt, odors, or damage may be refused.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

We’ll arrange a replacement or refund where appropriate.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a tracked shipping service, as Élome is not responsible for lost return parcels.

Once your return is received and inspected, we’ll notify you regarding approval.

Approved refunds are issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

Because orders are processed quickly, we cannot guarantee changes or cancellations after an order is placed.

For return requests or support, contact us at:

Please include your order number in all emails.

Country/Region